BSI Software wins new investor Bregal Unternehmerkapital

Photo: Phil­ipp Struth, Part­ner at Bregal Unter­neh­mer­ka­pi­tal in Munich (Photo©Bregal))
11. July 2024

Munich/Baden — Funds advi­sed by Bregal Unter­neh­mer­ka­pi­tal (“BU”) acquire a majo­rity stake in Baden-based BSI Soft­ware AG, the leading provi­der of soft­ware solu­ti­ons for custo­mer rela­ti­onship manage­ment (CRM) and custo­mer expe­ri­ence (CX) in its focus indus­tries. As part of BU’s invest­ment, Capvis Equity V LP, the fund advi­sed by the Swiss company Capvis AG, sold its shares after four years of successful part­ner­ship with BSI. The BSI manage­ment team remains inves­ted and conti­nues its successful work toge­ther with BU.

Holi­stic soft­ware plat­form for CRM & CX

For over 25 years, BSI has been deli­ve­ring inno­va­tive soft­ware solu­ti­ons for compa­nies that want to lead the way in digi­ta­liza­tion and custo­mer centri­city. More than 500 employees work “with heart and soul” for their custo­mers and the “BSI Custo­mer Suite”, which now compri­ses seven inte­gra­ted products. The modern cloud solu­tion is prima­rily used by deman­ding custo­mers from the finan­cial services, insu­rance, energy & utility and retail sectors to digi­tize rela­ti­onships with milli­ons of end custo­mers in a custo­­mer-orien­­ted, effi­ci­ent and intel­li­gent way. The BSI Custo­mer Suite comes with an Indus­try Cloud, which inte­gra­tes in-depth indus­try know­ledge with speci­fic proces­ses and regu­la­ti­ons into the soft­ware. Exis­ting IT systems are always fully inte­gra­ted via various stan­dard connec­tors to enable a high degree of auto­ma­tion and a consis­tent data flow. The soft­ware and data are stored in Swiss or German data centers.

Markus Brunold, CEO of BSI comm­ents: “BSI connects people and soft­ware. The BSI Custo­mer Suite combi­nes custo­mer focus and indus­try exper­tise based on a mature no-code/­­low-code plat­form. With this recipe for success, we are conti­nuing our growth stra­tegy in Europe to inspire more customers.”

Successful part­ner­ship with Capvis in recent years

When Capvis joined the company in 2020, the aim was to conti­nue BSI’s success story and at the same time provide further impe­tus for growth. Over the past four years, new soft­ware products have been deve­lo­ped, state-of-the-art cloud archi­tec­tures rolled out and the indus­try modu­les expan­ded. BSI was also able to acquire three compa­nies and expand the func­tion­a­lity of the Custo­mer Suite with Snap­view (GDPR-compli­­ant video consul­ting), InSign (elec­tro­nic signa­tures of the highest secu­rity level) and Riskine (soft­ware solu­tion for consul­ting proces­ses at banks and insu­rance companies).

André Perwas, Part­ner at Capvis, adds: “We were deligh­ted when the foun­ders and manage­ment deci­ded to join Capvis in 2020. We have achie­ved a lot in this part­ner­ship and are convin­ced that BSI will also successfully shape the next chap­ter of growth.”

Part­ner­ship with BU conti­nues to focus on custo­­mer-orien­­ted growth and supports BSI’s expan­sion in Europe
With BU, BSI has gained a part­ner with outstan­ding expe­ri­ence in the soft­ware sector. BU is the largest mid-cap inves­tor head­quar­te­red in the DACH region and has been active in the invest­ment busi­ness since 2015.

“Of course, our custo­mers and our products will remain the focus of our further growth stra­tegy,” explains Markus Brunold, CEO of BSI. He explains: “With BU, we can simul­ta­neously drive forward inter­na­tio­na­liza­tion and expand in our focus indus­tries within Europe.

Chris Rusche, co-foun­­der and board member of BSI adds “the growing size allows us to conti­nue to invest in our people and products. All our custo­mers bene­fit from BSI’s success with a strong, compre­hen­sive, Euro­pean soft­ware plat­form for CRM and CX”.

Phil­ipp Struth, Part­ner at BU (photo), says: “BSI impres­sed us not only with its inno­va­tive product port­fo­lio, but above all with its unique corpo­rate culture, which has turned a very large part of its work­force into true co-entre­pre­­neurs. We are hono­red to be able to help shape and support BSI’s future growth as a BU.”

The parties have agreed not to disc­lose the finan­cial terms of the tran­sac­tion. The closing of the tran­sac­tion is still subject to the appr­oval of the rele­vant authorities.

About Bregal Entre­pre­neu­rial Capital

Bregal Unter­neh­mer­ka­pi­tal (“BU”) is a leading private equity firm with offices in Zug, Munich and Milan. With a total of €7.0 billion in capi­tal raised since its foun­da­tion, BU is the largest mid-cap inves­tor head­quar­te­red in the DACH region. The funds advi­sed by BU invest in medium-sized compa­nies based in Germany, Switz­er­land, Italy and Austria. With the mission to be the prefer­red part­ner for entre­pre­neurs and family busi­nesses, BU focu­ses on part­ner­ships with market leaders and “hidden cham­pi­ons” with strong manage­ment teams and growth poten­tial. Since its foun­da­tion in 2015, the funds advi­sed by BU have inves­ted over €3.0 billion in more than 100 compa­nies with over 27,000 employees. More than 7,700 jobs were crea­ted in the process. BU supports entre­pre­neurs and fami­lies as a stra­te­gic part­ner to further deve­lop, inter­na­tio­na­lize and digi­ta­lize their compa­nies, helping them to create sustainable value respon­si­bly and with a view to the next generation.
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About BSI

With the BSI Custo­mer Suite, the Swiss soft­ware manu­fac­tu­rer BSI offers a holi­stic, AI-supported plat­form for the digi­ta­liza­tion of custo­mer rela­ti­onships. BSI provi­des ever­y­thing that an excel­lent custo­mer expe­ri­ence needs for banking, insu­rance, retail and energy & utili­ties. In addi­tion to his many years of indus­try exper­tise, this also includes BSI’s CRM system with a gene­ra­tive 360° custo­mer view and a BSI Compa­n­ion. Around 230 corpo­rate custo­mers use BSI’s soft­ware to reach their more than 150 million end custo­mers throug­hout Europe. Since its foun­da­tion in Switz­er­land in 1996, the company has estab­lished itself as the market leader in its focus sectors in the DACH region. Its custo­mers include renow­ned compa­nies such as ADAC, the Raiff­ei­sen Banking Group, Signal Iduna, Post­Fi­nance and Merkur Versi­che­rung. Soft­ware and people working toge­ther — that’s what BSI stands for.

About Capvis

Capvis AG in Baar is the exclu­sive advi­sor to the Capvis funds, which prima­rily acquire majo­rity stakes in leading medium-sized tech­no­logy compa­nies. Its acti­vi­ties are based on many years of expe­ri­ence in crea­ting local and global market leaders in the fields of health­care, indus­trial tech­no­logy and advan­ced services and soft­ware. Close coope­ra­tion with strong manage­ment teams ensu­res that the compa­nies’ poten­tial is fully exploi­ted and long-term value is crea­ted. Capvis has been active in the private equity sector for more than 30 years and has inves­ted more than 4 billion euros in 63 compa­nies. The remar­kable number of 10 IPOs docu­ments the quality of the invest­ments mana­ged and deve­lo­ped by Capvis.

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