Unicorn: Parloa secures USD 120 million in Series C for Agentic AI

Berlin and New York — Berlin-based AI company Parloa is beco­ming a unicorn: with a successfully comple­ted Series C finan­cing round of 120 million US dollars, Parloa has broken the valua­tion barrier of one billion US dollars. As the company announ­ced, the finan­cing round was led by Dura­ble Capi­tal Part­ners, Alti­me­ter Capi­tal and Gene­ral Cata­lyst. EQT Ventures, RPT Capi­tal, Senovo and Mosaic Ventures are also participating. 

Parloa was foun­ded in Berlin in 2018 by Malte Kosub and Stefan Ostwald and is revo­lu­tio­ni­zing the rela­ti­onship between compa­nies and their custo­mers with Agen­tic AI. After raising 66 million US dollars in a Series B round just 12 months ago, Parloa presen­ted its ground­brea­king AI Agent Manage­ment Plat­form (AMP) at its own AI confe­rence “WAVE” in Berlin in Septem­ber 2024. It is the first AI agent plat­form deve­lo­ped speci­fi­cally for corpo­rate cont­act centers. Parloa has quadru­pled its turno­ver since the Series B round. 

“The way people inter­act with compa­nies is chan­ging funda­men­tally. At Parloa, we are at the fore­front of this change, helping large orga­niza­ti­ons trans­form their custo­mer service with AI. Corpo­ra­ti­ons are buil­ding 1:1 rela­ti­onships between AI agents and their custo­mers to streng­then custo­mer loyalty, unlock new reve­nue streams and create highly perso­na­li­zed expe­ri­en­ces,” says Malte Kosub, CEO and co-foun­­der of Parloa. “With the new funding, we are acce­le­ra­ting our mission to bring Parlo­a’s AI Agent Manage­ment Plat­form to even more companies.” 

The worl­d’s leading compa­nies rely on Parlo­a’s technology

Gart­ner® predicts that Agen­tic AI will solve 80 percent of the most common custo­mer service issues without human inter­ven­tion by 2029^.1 Accor­ding to a study by Menlo Ventures, enter­prise spen­ding on gene­ra­tive AI appli­ca­ti­ons increased eight­fold in 2024, with 31 percent of that spen­ding in custo­mer support^.2 Incre­asing demand for custo­mer service moder­niza­tion solu­ti­ons in key indus­tries such as e‑commerce and retail, finan­cial services, and travel and hospi­ta­lity has acce­le­ra­ted the deve­lo­p­ment of AI-based solu­ti­ons from vendors such as Parloa.

Parlo­a’s AI tech­no­logy is trus­ted by some of the worl­d’s largest compa­nies, inclu­ding seve­ral Fortune 200 compa­nies. Parloa enables brands to deve­lop and deploy highly perso­na­li­zed, dyna­mic AI agents at scalable scale. Before being rolled out in a live envi­ron­ment, the AI agents undergo rigo­rous simu­la­tion test­ing and measu­res to isolate data, filter unwan­ted content and moni­tor during opera­tion. The AI agents are able to conti­nuously learn and have natu­ral-sound­­ing conver­sa­ti­ons with custo­mers — to increase custo­mer satis­fac­tion and loyalty with every interaction.

Uniquely posi­tio­ned for the next wave of innovation

“We are proud to lead this Series C finan­cing round and work with Parlo­a’s impres­sive leader­ship team,” said Henry Ellen­bo­gen, Mana­ging Part­ner and Chief Invest­ment Offi­cer of Dura­ble Capi­tal Part­ners. “We chose to invest in Parloa because the company is uniquely posi­tio­ned to lead the next wave of inno­va­tion in custo­mer expe­ri­ence and trans­form this fast-growing market.” 

“AI is chan­ging the way compa­nies commu­ni­cate with their custo­mers, and Parloa is at the fore­front of this change,” says Apoorv Agra­wal, Part­ner at Alti­me­ter Capi­tal. “They’re not just making custo­mer service more effi­ci­ent — they’re taking the entire custo­mer expe­ri­ence to a new level. We are incre­asing our commit­ment to Parloa to help brands deli­ver faster, smar­ter and more human-like inter­ac­tions at scalable scale.” 

“At Gene­ral Cata­lyst, we are convin­ced that the appli­ca­tion of AI will change entire indus­tries world­wide, and Parloa is an outstan­ding exam­ple of this. Its ambi­tious vision for Agen­tic AI and deter­mi­ned execu­tion is alre­ady having a tangi­ble impact in the market. This invest­ment builds on our early invest­ment with La Fami­glia and reflects our belief that Europe can create world-leading AI compa­nies,” said Jean­nette zu Fürs­ten­berg, Mana­ging Direc­tor and Head of Europe at Gene­ral Cata­lyst (photo © GC).

With the new finan­cing, Parloa will acce­le­rate the expan­sion of its busi­ness in North America and Europe. The company will also conti­nue to invest heavily in the expan­sion of Parloa AMP and the recruit­ment of top inter­na­tio­nal talent. 

Legal advi­sor Parloa: NEON

NEON has advi­sed Parloa, a leading inno­va­tor in Agen­tic AI for custo­mer expe­ri­ence, in its $120 million Series C finan­cing round.
— Bastian Reinschmidt
— Dr. Sebas­tian Krieg
— Maxi­mi­lian Scheurle

About Parloa