Instruction on the right of withdrawal for consumers

Cancel­la­tion policy

A consu­mer is any natu­ral person who enters into a legal tran­sac­tion for purpo­ses that can predo­mi­nantly be attri­bu­ted neither to his commer­cial nor to his inde­pen­dent profes­sio­nal activity.

Right of withdrawal

You have the right to cancel this contract within four­teen days without giving any reason. The with­dra­wal period is four­teen days from the day on which you or a third party named by you, who is not the carrier, has taken posses­sion of the goods. To exer­cise your right of with­dra­wal, you must notify us ([Insert: Name/company, address of the revo­ca­tion addres­see, phone number, email address and, if available, the fax number. You can also use the short­code [woocommerce_en_disclaimer_address_data] for this purpose, and store the address in Settings DE.]) by means of a clear decla­ra­tion (e.g. a letter sent by post, fax or e‑mail) of your decis­ion to revoke this contract. You can use the enclo­sed sample revo­ca­tion form for this purpose, but it is not manda­tory. In order to comply with the with­dra­wal period, it is suffi­ci­ent that you send the noti­fi­ca­tion of the exer­cise of the right of with­dra­wal before the expiry of the with­dra­wal period.

Conse­quen­ces of the revocation
If you revoke this contract, we shall reim­burse you all payments we have recei­ved from you, inclu­ding deli­very costs (with the excep­tion of addi­tio­nal costs resul­ting from the fact that you have chosen a type of deli­very other than the most favorable stan­dard deli­very offe­red by us), without undue delay and at the latest within four­teen days from the day on which we recei­ved the noti­fi­ca­tion of your revo­ca­tion of this contract. For this repay­ment, we will use the same means of payment that you used for the origi­nal tran­sac­tion, unless expressly agreed other­wise with you; in no case will you be char­ged for this repay­ment. We may refuse to refund you until we have recei­ved the goods back or until you have provi­ded proof that you have retur­ned the goods, whiche­ver is the earlier. You must return or hand over the goods to us imme­dia­tely and in any case no later than within four­teen days from the day on which you notify us of the revo­ca­tion of this contract. The dead­line is met if you send the goods before the dead­line of four­teen days.
You bear the direct costs of retur­ning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to the hand­ling of the goods which is not neces­sary for the inspec­tion of the condi­tion, proper­ties and func­tio­ning of the goods.

Sample cancel­la­tion form

(If you want to cancel the contract, please fill out and return this form).
— To [insert: Name/company, address of the revo­ca­tion addres­see, e‑mail address and, if available, the fax number]:
— I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the follo­wing goods (*)/provision of the follo­wing service (*)
— Orde­red on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signa­ture of the consumer(s) (only in case of noti­fi­ca­tion on paper)
— Date
(*) Delete as applicable.

Exclusion or premature expiration of the right of withdrawal

The right of with­dra­wal does not apply to contracts
— for the deli­very of goods that are not prefa­bri­ca­ted and for the produc­tion of which an indi­vi­dual selec­tion or deter­mi­na­tion by the consu­mer is decisive or which are clearly tail­o­red to the perso­nal needs of the consumer;
— for the deli­very of goods that can spoil quickly or whose expi­ra­tion date would be quickly exceeded;
— for the deli­very of alco­ho­lic bever­a­ges, the price of which was agreed upon at the time of the conclu­sion of the contract, but which can be deli­vered at the earliest 30 days after the conclu­sion of the contract and the current value of which depends on fluc­tua­tions on the market over which the entre­pre­neur has no influence;
— for the deli­very of news­pa­pers, peri­odi­cals or maga­zi­nes with the excep­tion of subscrip­tion contracts.

The right of with­dra­wal expi­res prema­tu­rely in the case of contracts
— for the deli­very of sealed goods that are not suita­ble for return for reasons of health protec­tion or hygiene, if their seal was remo­ved after delivery;
— for the deli­very of goods if these have been inse­pa­ra­bly mixed with other goods after deli­very due to their nature;
for the deli­very of sound or video recor­dings or compu­ter soft­ware in a sealed package, if the seal has been remo­ved after delivery.


The moda­li­ties mentio­ned in this section “Returns” are not a prere­qui­site for the effec­tive exer­cise of the right of with­dra­wal accor­ding to. the section “Instruc­tions on the right of with­dra­wal for consumers”.

Custo­mers are reques­ted to notify the seller [Add: phone number and/or email address and/or cont­act page] of the return prior to return. In this way, they allow the seller to assign the products as quickly as possible.

Custo­mers are asked to return the goods to the seller as a prepaid package and keep the receipt. Upon request, the seller will reim­burse the custo­mer in advance for post­age costs, unless they are to be paid by the buyer.

Custo­mers are asked to avoid damage or conta­mi­na­tion of the goods. If possi­ble, the goods should be retur­ned to the seller in the origi­nal pack­a­ging with all access­ories. If the origi­nal pack­a­ging is no longer in the posses­sion of the purcha­ser, other suita­ble pack­a­ging should be used to ensure adequate protec­tion against damage in tran­sit and to avoid any claims for dama­ges due to inade­quate packaging.

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