Disclaimer: The following sample GTC have been prepared by a lawyer(http://rechtsanwalt-schwenke.de). They meet the legal requirements of a typical online store aimed at consumers. However, you should use the template only after careful review and adaptation to your specific business model. The clauses may be inadmissible in certain constellations. If in doubt, seek legal advice.
Information on the right of withdrawal for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. e‑book, software download)
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must notify us ([Insert: Name/company, address of the revocation addressee, phone number, email address and, if available, the fax number. You can also use the shortcode [woocommerce_en_disclaimer_address_data] for this purpose, and store the address in Settings DE.]) by means of a clear declaration (e.g. a letter sent by post, fax or e‑mail) of your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
Sample cancellation form
(If you want to cancel the contract, please fill out and return this form).
— To [insert: Name/company, address of the revocation addressee, e‑mail address and, if available, the fax number]:
— I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as applicable.