Hamburg/ Lipp­stadt — The new FinTech company troy is chan­ging the tradi­tio­nal debt coll­ec­tion indus­try with methods from marke­ting and CRM, it revo­lu­tio­ni­zes the debt coll­ec­tion process and combi­nes machine lear­ning with friend­li­ness. The goal of the start-up with loca­ti­ons in Lipp­stadt (NRW) and Hamburg is to main­tain the rela­ti­onship between company and custo­mer in addi­tion to the realiza­tion of receiv­a­bles. To achieve this, troy’s foun­ders, Philip Rürup and Till Völzke (photo), rely on multich­an­nel commu­ni­ca­tion, as well as indi­vi­dua­li­zed and data-driven approa­ches combi­ned with deca­des of debt coll­ec­tion expertise.

The two foun­ders and mana­ging direc­tors of troy, Philip Rürup and Till Völzke, foun­ded their FinTech in 2017. The first clients from the energy supply, publi­shing and multich­an­nel retail sectors are alre­ady using troy’s new debt coll­ec­tion service. In May 2018, troy was able to close a seven-figure finan­cing round and win over seve­ral inves­tors, inclu­ding High-Tech Grün­der­fonds (HTGF), 3E Capi­tal Group and seve­ral busi­ness angels from the FinTech world. The company is going public with the launch in August 2018.

The inves­tors
Lead inves­tors in troy include HTGF, expe­ri­en­ced serial foun­der Hans-Jürgen Even with his Foun­der Cata­lyst 3E Capi­tal Group, as well as busi­ness angels from the FinTech world, inclu­ding Tamaz Geor­gadze, Frank Freund and Michael Stephan (all Raisin / Welt­spa­ren), Gamal Mouka­bary and Andreas Bermig (both Bonify).

“About half of consu­mers fall behind on payments due to forgetful­ness or short-term shorta­ges. Nevert­hel­ess, these custo­mers have so far been trea­ted in the coll­ec­tion process as if they had deli­bera­tely not paid. The process is imper­so­nal, bureau­cra­tic and unplea­sant. It is obvious that compa­nies usually lose their custo­mers as a result. We change that! We conti­nue to treat the custo­mer as a custo­mer, using tried-and-tested methods of multich­an­nel CRM, targe­ting approa­ches and machine lear­ning. In this way, we reach custo­mers via the commu­ni­ca­tion chan­nel that is most conve­ni­ent for them and main­tain the custo­mer rela­ti­onship for our clients,” says Philip Rürup, foun­der and CEO of troy.

“It is parti­cu­larly plea­sing that the indi­vi­dua­li­zed, friendly commu­ni­ca­tion as well as flexi­ble proces­ses also have a posi­tive effect on the reco­very rate. This rein­forces our mission to become the most custo­­mer-friendly debt coll­ec­tion company in Europe,” adds Till Völzke.

About troy
troy is a FinTech that specia­li­zes in custo­­mer-friendly, digi­tal debt coll­ec­tion. The startup opti­mi­zes the custo­mer expe­ri­ence in debt coll­ec­tion and thus preser­ves the custo­mer rela­ti­onship. To do this, troy uses tools and methods from marke­ting and CRM and combi­nes them with data and machine lear­ning. troy was foun­ded in 2017 by Philip Rürup and Till Völzke in Lipp­stadt and curr­ently has loca­ti­ons in Lipp­stadt and Hamburg. The first clients come from the energy supply, publi­shing and multich­an­nel retail sectors. Lead inves­tors include the public-private part­ner­ship HTGF, High-Tech Grün­der­fonds, in which the German Fede­ral Minis­try for Econo­mic Affairs and Energy is also invol­ved, 3E Capi­tal Group and busi­ness angels from the FinTech world inclu­ding Tamaz Geor­gadze, Frank Freund and Michael Stephan (all Raisin / Welt­spa­ren), Gamal Mouka­bary and Andreas Bermig (both Bonify).